Yirlo's Terms of Use

These Terms of Use ("Terms") apply to your access to and use of the Yirlo service ("Service"), a product of Yirlo ("Yirlo", "we", "us", or "our"). The Service covers the Yirlo data platform (company and people search, enrichment, and exports) and the AI outreach agent (the "Agent"). Accessing or using the Service means you agree to be bound by these Terms. If you do not agree with them, you may not access or use the Service.

Eligibility

You must be at least 18 years old and may use the Service for business purposes only. If you accept these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind it, and "you" refers to that organisation. Using the Service confirms that you satisfy these requirements.

Privacy

We take your privacy seriously. Please read our Privacy Policy, which describes how we collect, use, and protect your personal information.

User Behavior and Prohibited Content

You agree not to use the Service for illegal activities, to violate the rights of others, or to spread harmful or offensive content. Misusing the Service can lead to your account being suspended or terminated, and you are responsible for the consequences of your actions while using the Service.

Without limiting the above, you must not supply to, direct, or otherwise cause the Service or the Agent to create, process, store, or distribute any content that:

• Is illegal, fraudulent, defamatory, obscene, threatening, abusive, or otherwise unlawful under the laws of any jurisdiction where you or the recipients of your communications are located;
• Infringes or violates the intellectual property rights, trade secrets, privacy rights, or other proprietary rights of any third party;
• Includes malware, phishing links, deceptive URLs, or any material meant to defraud, mislead, or harm recipients;
• Encourages or enables violence, terrorism, hate speech, discrimination, or any activity banned by applicable law;
• Amounts to unsolicited bulk messaging (spam) in breach of applicable anti-spam legislation;
• Pretends to be any person or entity, or misrepresents your affiliation with any person or entity.

You alone are fully responsible for all content you give to the Service, all instructions you give to the Agent, and all communications the Agent produces or sends for you. Yirlo is not liable for any claims, damages, fines, or penalties resulting from prohibited, illegal, or otherwise unlawful content sent through the Service on your instructions.

Compliance with Advertising and Communication Laws

The Service may produce and/or send electronic communications on your behalf, including emails, follow-ups, and other outreach messages. You acknowledge and agree that you alone are responsible for making sure every communication sent through or produced by the Service complies with the laws and regulations on electronic communications, advertising, and marketing that apply in:

• The jurisdictions where you and your business operate;
• The jurisdictions where the recipients of your communications are located.

This covers, without limitation, compliance with the CAN-SPAM Act (United States), the Canadian Anti-Spam Legislation (CASL), and any other applicable national or regional laws that regulate unsolicited or commercial electronic communications.

When you launch an outreach campaign or instruct the Agent to send or draft communications, you represent and warrant that you have obtained every consent, licence, and authorisation that applicable law requires, and that the content, frequency, and targeting of those communications are lawful.

Yirlo creates communications on your instructions and sends them for you, from mailboxes and domains that Yirlo operates or that you connect, using the sender names displayed in your account; as between you and Yirlo, you are their sender and are responsible for whether they are lawful. Yirlo is not liable for any fines, penalties, claims, damages, or losses resulting from your failure to follow applicable advertising, marketing, or communication laws.

Billing, Payments and Refunds

The Service provides subscription plans that include credits, pay-as-you-go usage for the Agent, and monthly Agent features. Up-to-date prices and credit rates can be found on our pricing page.

Credit packs and subscriptions

Yirlo provides monthly subscription plans for the data platform. Every plan renews automatically when the billing period ends, until you cancel. Every plan comes with a monthly credit allowance; plan credits remain valid for two months after they are added, and then expire. On a paid plan you may also purchase one-time credit packs; credits from one-time packs never expire.

You may cancel your subscription whenever you like, in the app or by emailing our support team. Once you cancel, your plan and remaining credits stay available until the paid period ends, and you will not be billed again.

You may ask for a refund during the first 30 days of a subscription period by contacting support. Refunds are pro-rated according to unused days and unused credits. Free, bonus, and promotional credits have no cash value and cannot be refunded.

Pay-as-you-go usage (the Agent)

The Agent can be used without a subscription. To turn it on, you save a payment method with our payment provider. We may give new accounts welcome credits; welcome credits have no cash value and cannot be refunded.

Usage is billed for each email sent, at the per-email rate for your account shown on your billing page. Usage may build up as a postpaid balance, up to a limit we set for your account. By saving a payment method and telling the Agent to begin work (for example, by launching a campaign), you authorise Yirlo to charge your saved payment method off-session for accrued usage and for the monthly fees of features you purchase, including retrying charges that fail.

We may change your per-email rate. Unless the change results from your plan changing or ending, we will email the account owner at least 7 days before a new rate starts, and the new rate applies only to emails sent on or after that date. If you disagree, you can pause sending or close your account before the change.

If we are unable to collect an outstanding balance, we may pause sending and suspend your access to the Agent until the balance is paid.

Charges for accrued usage cover services that have already been delivered. Once collected, they are final and cannot be refunded. Unused credits from one-time credit packs purchased for pay-as-you-go use can be refunded on request.

Monthly Agent features

Certain Agent features carry a monthly fee: Yirlo plans, mailbox and domain packages, and LinkedIn seats. After any free trial, each one is billed monthly in advance to your saved payment method, off-session; we may charge a renewal up to 3 days before the period ends. Plans and mailbox and domain packages renew until you cancel them in the app or by emailing our support team, and they remain yours until the paid period ends. A LinkedIn seat renews until you disconnect its account in the app; it ends immediately. Emails included in a plan expire when its period ends. Prices are displayed before you buy. Fees for a period that has already begun cannot be refunded, and the refund terms for subscription plans above do not apply to them.

Changes and Termination

Yirlo may change or suspend the Service, or suspend or end your access, at any time; we will give reasonable notice where we can. If we end your access for any reason other than your breach of these Terms, we will refund the fees you prepaid for the unused portion of the period. You may close your account at any time.

Disclaimer of Warranties

Unless these Terms expressly state otherwise, Yirlo provides the Service "as is" and, to the extent the law allows, excludes all implied warranties and conditions. Yirlo does not guarantee that data, AI-generated content or results are accurate, reliable or complete.

Promotional Use

By using the Service, you give Yirlo a non-exclusive, royalty-free, worldwide licence to use your company name, logo, and a general description of how you use the Service in Yirlo's marketing and promotional materials, including, without limitation, the Yirlo website, social media channels, case studies, and sales collateral. Yirlo will not reveal confidential business information, campaign content, or any other non-public details without your prior written consent.

If you would rather not be featured, you can opt out at any time by contacting us at [email protected]. Once we receive your request, we will take your company name and logo out of our promotional materials within a reasonable period (typically within 30 days).

Emails from Yirlo

We send you emails about your account and the Service. Unless you opt out, we also send emails about Yirlo products and services that are similar to the ones you use. Opting out is free and possible at any time: reply "stop" to a personal email from our founder, click the unsubscribe link in our other emails, turn them off on the Notifications page in your account menu, or email [email protected].

Changes to the Terms

We can change these Terms from time to time. The updated Terms will be posted on this page, and we will notify the account owner of any material change by email or in the app. A change applies from the moment it is posted, unless we give a later date. By continuing to use the Service after a change takes effect, you accept it; if you disagree, you must stop using the Service and close your account.

Indemnification

You agree to indemnify, defend, and hold harmless Yirlo, its affiliates, and their respective officers, directors, employees, and agents against any claims, damages, losses, or expenses (including reasonable attorneys' fees) that arise out of or relate to your use of the Service, your breach of these Terms, or your infringement of any third party's intellectual property or other rights.

Limitation of Liability

As far as the law allows, the total combined liability of Yirlo for all claims arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not be more than the greater of the fees you paid Yirlo in the 12 months before the event giving rise to the claim and £1,000. Yirlo is not liable for any indirect, incidental, special, consequential or exemplary damages, or for loss of profit, resulting from use of the Service or inability to use it.

Any claim arising out of or in connection with these Terms or the Service must be brought only against Yirlo, and not against any of its directors, officers or employees personally. Each of them can enforce this clause under the Contracts (Rights of Third Parties) Act 1999. This clause does not limit liability for fraud or any other liability that the law does not allow to be limited.

Force Majeure

Yirlo is not liable for any delay or failure in performing its obligations under these Terms that is caused by circumstances outside its reasonable control, such as natural disasters, acts of God, war, terrorism, labour disputes, or government actions.

Contact Us

If you have questions about these Terms, please get in touch with us at:

Severability and Entire Agreement

If a court decides that any provision of these Terms is invalid or unenforceable, that provision will be applied as far as possible in line with the parties' intentions, and the remaining provisions stay fully in force. These Terms, including any Order Form, make up the whole agreement between you and Yirlo about the Service. By accepting these Terms, you confirm that you have not relied on any statement, representation or assurance that is not set out in them, and you will have no remedy for any such statement; nothing in these Terms limits liability for fraud. If you and Yirlo have signed a separate agreement or order form for the Service (an "Order Form"), accepting these Terms does not replace it, and it takes priority wherever it conflicts with these Terms.

Miscellaneous

The parties are independent contractors. If Yirlo waives one provision of these Terms, that is not a waiver of any other provision, nor of Yirlo's right to require strict compliance with each of the terms here. You may not assign your rights and obligations under these Terms without Yirlo's prior written consent. Headings in these Terms are for reference only and do not affect how the Terms are interpreted. Apart from what the Limitation of Liability section provides for Yirlo's directors, officers and employees, nobody other than you and Yirlo has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms, and we may vary or end these Terms without any third party's consent.